08 Nov 5 Design Questionnaires that Convert and the Why Behind Them
In a previous post, I encouraged new designers to develop a list of questions. Well, here are mine.
I have design questionnaires to ask clients a ton of questions. I do this because every day is the first day on the job for me. When I’m working with a new client, I usually don’t know them from Adam. I have a handful of design questionnaires that help me get to know them better as a person as well as a business, and more importantly, they help me get to the real root of their problem since I’m an outsider.
Usually, I’ll get a call or an email from somebody with one simple question. I’ll explain to them that I can’t answer that without having some more info, and I’ll get their email address and send them a link to a design questionnaire. This is where the discovery process begins.
But let’s address each of those whys a little further.
Every day is the first day on the job for me
You know that feeling when you start a new job? You come in fresh-shaved, wearing your best tie or skirt, and you’ve planned out your responses to the typical questions in your head so many times that you begin answering them before your new co-workers can even ask.
That’s what a freelancer goes through every day, so why would I treat it any different?
Getting to know them better as a person
I’m very particular in the type of work I take on, and here’s why: I’d rather spend time honing my craft helping business owners that are just as passionate as I am, than to spend my time on some mundane little project just to keep the money coming in. I’ll do the latter when I absolutely have to, but these design surveys help me weed out those types of jobs because those people aren’t even interested in investing the 20 minutes it takes to go through the survey.
I’m chasing the dream, and I hope for the same with every potential client.
Getting to know them better as a business
Here’s where it all begins to come together. When I’m sending a design questionnaire, these people usually aren’t existing clients, so I have to get to know them better to see if I’m a good fit for them or vice versa. I know some of the things they’ll ask because I’ve done it before, and I aim to address some of them before they even ask just like I would on the first day of a 9-5 job.
Some of the most common questions:
How much does it cost?
How long does it take?
What’s the process look like?
Do you accept payment plans or XYZ format of payment?
Since some of these are already addressed in the design questionnaires, I can brush them off and say “Things like cost and timeline are often based on a ton of factors. I don’t know those factors yet because I don’t even know you yet! I have to get to know you and your goals a little better before I can answer those questions, so check out this survey, and we’ll go from there.”
What I actually say changes from time to time, but the heart of it doesn’t. I use design questionnaires to find out who they are as people and as businesses, so I can see if we’re a good fit for one another and truly address their pain points.
Getting to the real root of their problem
My design questionnaires help me figure out potential clients as actual people, but they also help me get a little deeper than just, “I need a logo” or “I need a website.”
Everybody needs that, but why? Here’s a bit more on why this part is important.
Are they next in line to take over a family-owned business and they want to start off with the right impression, or are they a single mom trying to create that same dream to leave a legacy for their kids one day? Knowing those things helps me change the perspective from dollar signs to people. Ultimately, end-users are people, and so are your clients, so why not treat them that way?
If I can be painfully honest, and I always try to be myself even when it means being painfully honest, it allows me an easy way to upsell them on some other service without being a cheeseball salesman about it. I hate that part, so I’ve figured out a way to make it less cheesy.
If they say something like they want a new website to attract new customers in the area, I can ask them about various SEO services I can offer for them or if they’ve considered email marketing, etc. That way, I’m not really upselling. I’ve already learned about who they are and what their goals are. Now, I’m just trying to help them reach those goals. Boom. Win-win.
Getting to the Good Stuff
I have a handful of design questionnaires for various types of projects, but here are 5 of them that I think would be most helpful to you. Each of them has the aforementioned reasoning, but they also help me determine a price for the project. Since no two people are the same, neither are their businesses, their goals, or their projects. So their prices aren’t either. Duh, right?
They also have questions that overlap between one another and they can become repetitive, but that’s by design.
This is for the perfect stranger that makes their way to my inbox. I have no idea who they are.
Logo Design Questionnaire
This is for the person that says they want a logo. They’ve expressed bigger interests than just a logo, even if it wasn’t explicitly.
Website Design Questionnaire
This is for the person that says they want a new website, obviously. It helps me paint a bigger picture than that, so I can start thinking about timelines, cost and my availability, since these projects can be more time consuming.
Brand Design Questionnaire
This is one might come after one of the first two, and I might actually go through it with them over the phone rather than just shooting them the link. The reason being is, this one’s deep. It’s for someone looking to re-brand or someone just starting off their business.
This one, appropriately named, happens after the project is done, and it gives me some good material to use in testimonials. It also helps me put a bow on the project and learn about the outcomes somewhat objectively.
Each of these design questionnaires has their own unique purpose, and I use them each a little differently. Sometimes I send the link via email, sometimes via text, and other times I’ll call them and go through the questions with them, typing and making notes as I go. Everybody’s different.
The design questionnaires linked above have come from years of trial and error. They’ve changed over time, and they’ll keep evolving as I keep learning. I use Typeform for all of them, and it has free and paid plans – I currently use the free one.
They save me a ton of time, they help me convert potential clients, and I hope they do the same for you!